General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts, services, deliveries, and other provisions by Pearl Tattoo Berlin, owner Merle Siefkes (hereinafter: “Pearl Tattoo”), to its customers and business partners (hereinafter: “Customer”). The version of the GTC valid at the time of contract conclusion shall apply.
Deviating terms of the Customer shall only become part of the contract if Pearl Tattoo expressly acknowledges them in writing.
Legally relevant declarations and notifications from the Customer to Pearl Tattoo (e.g., setting deadlines, defect notifications, withdrawal, or reduction) require written form via email to be effective. Pearl Tattoo reserves the right to amend these GTC at any time. Customers will be notified of changes in due course and these changes will be deemed approved if the Customer does not object within one month.

2. Subject Matter of the Contract

The Customer can book appointments with Pearl Tattoo online, by phone, via WhatsApp, or in person at the studio. A service contract between the Customer and Pearl Tattoo is concluded upon reservation of the appointment. These GTC are acknowledged and apply upon appointment booking.

3. Prices and Payments

The prices displayed on the website pearltattoo.de/infos/preise and for the respective products and services apply. All prices are final prices, including statutory VAT.

Services are to be paid immediately after provision, in cash or by card, unless otherwise agreed.

Pearl Tattoo reserves the right to request a deposit for appointment bookings or training course bookings. The deposit serves as a binding reservation for the appointment and will be credited towards the total price.

Accepted payment methods are cash payment, card payment, and, if applicable, other payment methods indicated during the booking process.

4. Deposit, Appointment Cancellation, and Rescheduling

The deposit constitutes a binding booking fee and is generally non-refundable. This also applies in cases of illness, medical treatments, or other personal circumstances.

A one-time appointment rescheduling is possible up to 48 hours before the agreed appointment. In this case, the deposit already paid can be transferred to the new appointment. For multiple appointment reschedulings, we reserve the right to request a new deposit.

If a cancellation occurs less than 48 hours before the appointment, the deposit cannot be transferred to a new appointment and will be considered a cancellation fee.

In case of a no-show without prior cancellation, Pearl Tattoo reserves the right to charge a cancellation fee of up to 50% of the agreed treatment price, in addition to retaining the deposit.

In special individual cases, Pearl Tattoo may, as a gesture of goodwill, offer to convert the deposit into a voucher with no time limit. There is no entitlement to this. The voucher is transferable but not redeemable for cash.

Cancellations or appointment changes must be made via the booking tool, by phone, or by email.

5. Customer Obligations

The Customer is obliged to inform Pearl Tattoo of any relevant illnesses (especially skin conditions), allergies, or existing pregnancy before the treatment.
The Customer must follow the care and aftercare instructions provided by Pearl Tattoo.
Respectful conduct is expected during the stay at Pearl Tattoo. In case of inappropriate behavior, Pearl Tattoo reserves the right to ask the Customer to leave the studio.

6. Appointments

Agreed appointments are binding.
Delays of up to 15 minutes are possible. Customer delays exceeding 15 minutes may result in the forfeiture of the appointment, in which case Pearl Tattoo may charge 50% of the agreed treatment price.

7. Disclaimer of Liability

Pearl Tattoo assumes no liability for damages resulting from insufficient or incorrect information provided by the Customer. Liability for allergic reactions or health complications not attributable to errors on the part of Pearl Tattoo is excluded.
Pearl Tattoo assumes no liability for the loss or destruction of personal belongings brought into the premises by the Customer.

8. Damage and Theft

The Customer is liable for all damages caused by them. Shoplifting will be prosecuted. Pearl Tattoo recommends not bringing valuable items into the premises. Pearl Tattoo is only liable for the loss of personal belongings in cases of gross negligence or intent.

9. Statute of Limitations

The statutory limitation periods apply.

10. Data Protection

The Customer consents to their personal data being stored and used for the purpose of service provision. Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The Customer can revoke their consent at any time, whereupon Pearl Tattoo is obliged to delete the data.

11. Permanent Make-up

Treatments are not performed on individuals under the influence of alcohol or drugs, or on individuals with certain medical conditions such as hemophilia or immunodeficiency. Pearl Tattoo assumes no liability for differing results caused by individual skin types or healing processes.
Pearl Tattoo reserves the right to refuse certain pigmentations that do not align with the company’s philosophy.

12. Training Courses

By ordering a training course, the Customer enters into a legally binding contract. In case of a no-show, Pearl Tattoo may claim damages of 500 Euros plus VAT.
A training course registration becomes binding with a deposit of 500 Euros. The remaining training fees must be paid no later than 3 days before the start of the course.
In case of illness with a medical certificate, the training appointment can be postponed. A make-up training session is possible within 3 months.
Disclaimer for Training Courses: Pearl Tattoo is only liable for damages resulting from improper or inadequate application of the training content or training products in cases of intent or gross negligence. Participation is at one’s own risk.

13. Confidentiality

Pearl Tattoo undertakes to treat all customer-related information confidentially. Confidentiality ceases if legal requirements demand it.

14. Complaints and Claims

Complaints must be reported to Pearl Tattoo no later than 24 hours after the reason for the complaint has been identified. If the complaint is justified, Pearl Tattoo will re-perform the disputed service at no additional cost.

15. Right of Withdrawal

Customers who conclude distance contracts (e.g., online bookings or training course orders) have the right to withdraw from the contract within 14 days without giving reasons, provided the service has not yet been fully rendered. The withdrawal must be declared in writing.

The right of withdrawal ceases as soon as the Customer makes a deposit, as this marks the beginning of Pearl Tattoo’s performance of the contract. Likewise, the right of withdrawal ceases as soon as the service has been fully rendered or if it concerns personalized services.

16. Arbitration and Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr. Pearl Tattoo is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Place of Jurisdiction and Performance

The law of the Federal Republic of Germany applies.
For consumers, the statutory place of jurisdiction at the customer’s place of residence applies. For entrepreneurs, Berlin is agreed as the place of jurisdiction.

18. Final Provisions

Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.