General Terms and Conditions (GTC)

1. scope of application

These General Terms and Conditions (GTC) apply to all contracts, services, deliveries and other services provided by Pearl Tattoo Berlin, owner Merle Siefkes (hereinafter: "Pearl Tattoo"), to its customers and business partners (hereinafter: "Customer"). The current version of the GTC at the time of conclusion of the contract shall apply.
Deviating terms and conditions of the customer shall only become part of the contract if Pearl Tattoo expressly acknowledges them in writing.
Legally relevant declarations and notifications of the customer to Pearl Tattoo (e.g. setting of deadlines, notifications of defects, withdrawal or reduction) must be made in writing by e-mail to be effective. Pearl Tattoo reserves the right to amend these GTCs at any time. Changes will be communicated to the customer in good time and shall be deemed approved if the customer does not object to the changes within one month.

2. subject matter of the contract

The customer can book appointments with Pearl Tattoo online, by telephone, by WhatsApp or in person at the studio. When the appointment is booked, a service contract is concluded between the customer and Pearl Tattoo. These GTC are recognized with the appointment and apply.

3. prices and payments

The prices shown on the website pearltattoo.de/infos/prices and on the products and services apply. These prices are final prices and include VAT.
services are to be paid immediately after provision in cash or by card, unless otherwise agreed.
Pearl Tattoo reserves the right to request a deposit when booking an appointment or training course. The deposit will be deducted from the final price. Pearl Tattoo accepts cash payment, card payment and, if applicable, other payment methods that are specified during the booking process.

4. deposit, cancelation of appointments and cancellation

Deposits are non-refundable.
Appointments can be postponed up to 48 hours before the agreed date. If the appointment is postponed several times, a new deposit may be required.
Appointment cancellations must be made via the booking tool, by telephone or by e-mail. If an appointment is canceled less than 48 hours before the appointment, the deposit will be retained.
Cancellation or postponement of the appointment is possible up to 48 hours before the agreed appointment. If the appointment is canceled later or the customer does not show up (no-show), the deposit will be retained and Pearl Tattoo reserves the right to charge a cancellation fee of up to 50% of the agreed treatment price.

5 Obligations of the customer

The client is obliged to inform Pearl Tattoo of any relevant illnesses (in particular skin diseases), allergies or an existing pregnancy before the treatment.
The client must observe the care and aftercare instructions provided by Pearl Tattoo.
Respectful behavior is expected during the stay at Pearl Tattoo. In the event of inappropriate behavior, Pearl Tattoo reserves the right to expel the customer from the studio.

6. dates

Agreed appointments are binding.
Delays of up to 15 minutes are possible. If the customer is more than 15 minutes late, the appointment may be forfeited and Pearl Tattoo may charge 50% of the agreed treatment price.

7. disclaimer

Pearl Tattoo accepts no liability for damages resulting from inadequate or incorrect information provided by the Client. Liability for allergic reactions or health complications that are not attributable to errors on the part of Pearl Tattoo is excluded.
Pearl Tattoo accepts no liability for the loss or destruction of personal items brought into the business premises by the customer.

8. damage and theft

The customer is liable for all damage caused by him. Shoplifting will be prosecuted. Pearl Tattoo recommends that no valuable items be brought into the business premises. Pearl Tattoo is only liable for the loss of personal items in cases of gross negligence or intent.

9. statute of limitations

The statutory limitation periods shall apply.

10. data protection

The customer consents to his personal data being stored and used for the purpose of providing the service. The data shall be processed in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The Client may revoke their consent at any time, whereupon Pearl Tattoo is obliged to delete the data.

11. permanent make-up

Treatments are not carried out on people under the influence of alcohol or drugs or on people with certain illnesses such as hemophilia or immunodeficiency. Pearl Tattoo accepts no liability for deviating results caused by individual skin types or healing processes.
Pearl Tattoo reserves the right to refuse certain pigmentations that are not in line with the company philosophy.

12. trainings

By ordering a training course, the customer concludes a legally binding contract. In the event of non-attendance, Pearl Tattoo may demand compensation in the amount of 500 euros plus VAT.
A training registration becomes binding with a deposit of 500 euros. The remaining training fees must be paid no later than 3 days before the start of the training.
In the event of illness with a medical certificate, the training date can be postponed. Re-training is possible within 3 months.
Exclusion of liability for training courses: Pearl Tattoo shall only be liable for damage caused by improper or inadequate use of the training content or training products in cases of intent or gross negligence. Participation is at the participant's own risk.

13. confidentiality

Pearl Tattoo undertakes to treat all customer-related information confidentially. Confidentiality does not apply if this is required by law.

14. complaints and claims

Complaints must be reported to Pearl Tattoo no later than 24 hours after the reason for the complaint has been established. If the complaint is justified, Pearl Tattoo shall provide the service in question again at no additional cost.

15. right of withdrawal

Customers who conclude distance selling contracts (e.g. online bookings or orders for training courses) have the right to withdraw from the contract within 14 days without giving reasons, provided that the service has not yet been provided in full. The revocation must be declared in writing.

The right of withdrawal lapses as soon as the customer makes a down payment, as this marks the beginning of the fulfillment of the contract by Pearl Tattoo. Likewise, the right of withdrawal shall lapse as soon as the service has been provided in full or the service is personalized.

16. arbitration and online dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr. Pearl Tattoo is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17 Place of jurisdiction and place of performance

The law of the Federal Republic of Germany shall apply.
For consumers, the statutory place of jurisdiction shall be the customer's place of residence. For entrepreneurs, Berlin is agreed as the place of jurisdiction.

18. final provisions

Should any provision of these GTC be invalid, this shall not affect the validity of the remaining provisions.